Soviet Returns/Exchange policy
Exchanges of product will only be honoured within 10 days from initial purchase date, provided that:
1. Proof of purchase is presented.
2. The swing tag is still intact and attached to the merchandise.
3. The item to be exchanged has not been worn.
4. The item is in its original condition and packaging.
5. The merchandise is returned within the country of purchase.
6. No sale items are exchangeable.
7. No refunds will be honoured unless the product is proven to have a manufacturing fault or defect.
8. Financial Credit will ONLY be in the form of a Soviet Group voucher, Gift Card and/or Loyalty Card.
9. No exchanges on swimwear, socks, headwear or undergarments.
10. We are compliant to the CPA RRR rule.
11. We are CPA compliant.
12. On wholesale items, the applicable returns conditions are stipulated on the original invoice and delivery note.
13. Credit notes to be issued on wholesale returns, provided that the returns conditions are met in full.